At APERTURA we are looking for System Engineer responsible for maintaining, engineering, and operating our client's IT infrastructure. They are responsible for daily infrastructure administration (storage, network, firewalls, VMWare, IT/security applications) and act as an escalation point for our client Systems Administrators. This individual needs to understand the complex interactions of technical systems (networks, storage, virtualization, security) and have good troubleshooting skills. They will be responsible for engineering universally available technical solutions that support mission-critical platforms. They will engage other team members and support vendors as needed to resolve all technical issues in a timely manner. This individual will occasionally work after hours as needed, to support staff, perform updates, etc.

Job Description

We are looking for an eager, motivated individual to join our client IT and fill a systems Engineer role. Ideally, this individual possesses a powerful desire to learn and grow. As IT, we are responsible for maintaining the infrastructure upon which most of our client services are built. As such, the efficient planning and operation of the infrastructure are critical to the success of the business. The Systems Engineers are responsible for the entirety of our client infrastructure, from the physical hardware to the applications that monitor it. We are looking for someone who has advanced IT skills and experience, and who can immediately contribute to the team. However, given the scope of the role, this position provides a chance for growth and ownership.

Job Responsibilities:

• Tier 2 support (cover for Admins and take escalations).
• Firewall Administration - tunnels, SSL VPN, policies, troubleshooting, etc.
• Network Administration (switches, ISP, routers).
• vSphere (ESXi, vCenter, etc) administration.
• Backup and Replication – administration and testing (Veeam).
• Storage administration (Nimble, Pure Storage).
• CyberArk Administration.
• Duo Administration - SSO, Applications, MFA etc.
• Infrastructure Monitoring (Nagios, etc).
• Palo Alto XDR Administration and Configuration.
• Email flow and email security (Mimecast, Exchange Online).
• DR / Secondary site administration (all infrastructure / applications).
• IR responsibilities as needed.
• Collaborate with other teams for support, troubleshooting, etc.
• Vulnerability scanning (Nessus).
• Vulnerability remediation and tracking.

Knowledge and Experience Requirements:

• 8-10 years of IT experience (Helpdesk, Admin, Engineer, etc).
• 1-3 years of IT Engineering experience.
• 5-7 years of infrastructure experience (networking, storage, virtualization).
• 5-7 years of security system (firewall) administration experience.
• 1-3 years VMWare experience.
• 1-3 years of security experience.
• SSL VPN Config and Troubleshooting.
• Active Directory / Hybrid Azure AD.
• Enterprise networking models.
• Highly Available infrastructure setup and troubleshooting.
• Proficient with Windows and Linux.

Other Skill Requirements

• Must be able to work independently and track time on projects using Click Up.
• Must be able to communicate complex technical issues to IT staff and non-technical coworkers.
• Must be able to plan and manage small to medium projects.
• Must possess excellent troubleshooting skills and be able to contribute to collaborative problem solving.
• English (B2/C2).

Education Requirements

• High School Diploma or equivalent (Required).
• Bachelor's degree in information technology or related discipline (Preferred).
• Relevant Professional Certifications (Preferred).